Warranty Information
Quality You Can Trust – Our Commitment to Excellence
At Sheen Overseas, we take pride in delivering high-quality quartz stone, granite, marble, tiles, sanitaryware, and quartz sinks that meet international standards. Our warranty policy ensures peace of mind by covering manufacturing defects and providing long-term support for your investment.
Below, you will find the warranty terms for each product category and the process for making a warranty claim.
Quartz Stone Warranty
- Warranty Period: 10 to 15 years (depending on the specific quartz product).
- Coverage:
- Manufacturing defects in material and workmanship.
- Resistance to stains, cracks, and discoloration under normal usage.
- Structural integrity of the slab.
- Exclusions:
- Damage due to improper installation, mishandling, or chemical exposure.
- Scratches, burns, or stains caused by excessive heat or heavy impact.
- Outdoor installations (quartz is not UV-resistant).
Granite & Marble Warranty
- Warranty Period: 5 years (for structural defects in stone).
- Coverage:
- Integrity of the natural stone slab.
- Surface finish and natural durability under standard conditions.
- Exclusions:
- Natural variations in color, veining, and texture (as these are inherent to natural stone).
- Damage caused by improper sealing or exposure to acids and harsh chemicals.
- Hairline cracks or chipping due to heavy impact or misuse.
Tiles Warranty
- Warranty Period: 10 years for residential use, 5 years for commercial use.
- Coverage:
- Manufacturing defects such as improper glazing, warping, or uneven texture.
- Color consistency and adherence to size specifications.
- Exclusions:
- Damage due to improper installation, misuse, or chemical exposure.
- Breakage caused by impact after installation.
- Grout-related issues or water damage due to improper sealing.
Susu Sanitaryware Warranty
- Warranty Period: 11 years for ceramic glaze sanitaryware, 3 years for flushing mechanisms and fittings.
- Coverage:
- Cracks or defects in the ceramic body due to manufacturing faults.
- Glazing issues such as excessive discoloration or surface peeling.
- Exclusions:
- Damage due to improper installation or misuse.
- Staining caused by hard water, harsh chemicals, or abrasive cleaning.
- Wear and tear of internal flushing mechanisms due to prolonged usage.
Susu Quartz Sink Warranty
- Warranty Period: 15 years against manufacturing defects.
- Coverage:
- Structural integrity of the sink.
- Stain and scratch resistance under normal use.
- Exclusions:
- Damage due to heavy impact, chemical exposure, or incorrect installation.
- Discoloration due to prolonged exposure to UV light.
How to Make a Warranty Claim
If you experience an issue covered by our warranty, please follow these steps:
Collect Your Purchase Details:
- Invoice or proof of purchase.
- Product name and batch number.
Document the Issue:
- Take clear photos or videos of the defect.
- Provide a description of the problem and how it was noticed.
Contact Sheen Overseas Support:
- Email: [Contact@sheenoverseas.com]
- Phone: [+91-9727371754]
- Visit: Your nearest Sheen Overseas dealer or showroom.
Inspection & Resolution:
- Our technical team will review the claim and may request an inspection.
- If approved, we will offer a replacement, repair, or compensation as per the warranty terms.
Warranty Exclusions (General)
- Improper Installation: Warranty does not cover damages caused by incorrect installation methods.
- Wear & Tear: Normal wear and tear, including minor surface scratches, dullness, or minor chipping.
- Chemical & Heat Damage: Damage due to exposure to harsh chemicals, excessive heat, or thermal shock.
- Third-Party Modifications: Alterations, repairs, or refinishing done by unauthorized service providers.
- Accidental or Intentional Damage: Impact from heavy objects, misuse, or negligence.
Need Assistance?
For any warranty-related inquiries, our customer support team is here to help.
📩 Email: [Contact@sheenoverseas.com]
📞 Call: [+91-9727371754]
📍 Visit: Your nearest Sheen Overseas showroom.