Terms & Conditions – Sheen Overseas
Effective Date: [01/01/2025]
Welcome to Sheen Overseas! These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website (www.sheenoverseas.com) or purchasing our products, you agree to comply with these Terms.
If you do not agree with these Terms, please do not use our website or services.
General Terms
- Company Information: Sheen Overseas is a leading manufacturer and exporter of quartz stone, granite, marble, tiles, sanitaryware, and quartz sinks, operating from Morbi, Gujarat, India.
- Eligibility: By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.
- Modifications: Sheen Overseas reserves the right to update, modify, or discontinue any part of the website or services without prior notice.
Product Information & Availability
- Product Descriptions: We make every effort to provide accurate descriptions, images, and specifications of our products. However, minor variations in color, texture, and pattern may occur due to natural material differences.
- Availability: Product availability is subject to stock levels. We reserve the right to discontinue or change products without prior notice.
- Pricing: Prices listed on the website are subject to change without notice. Taxes, shipping, and installation charges may apply.
Orders & Payments
- Order Acceptance: Your order is confirmed only after payment is processed and you receive an official order confirmation from Sheen Overseas.
- Payment Methods: We accept bank transfers, credit/debit cards, UPI, and other payment methods as available on our platform.
- Cancellations:
- Orders can be canceled within 24 hours of placement for a full refund.
- Once processing begins, cancellations are not allowed (except for eligible return cases).
- Bulk & Custom Orders: Special orders may have different payment terms and lead times. Contact our sales team for details.
Shipping & Delivery
- Delivery Timelines: Estimated delivery times depend on product type, location, and stock availability.
- Shipping Charges: Costs will be calculated based on order size, weight, and delivery location.
- Delivery Issues:
- If your order is delayed, damaged in transit, or missing items, please notify us within 48 hours of delivery.
- We are not responsible for delays caused by third-party logistics providers, customs, or unforeseen circumstances.
Returns & Refunds
For detailed return and refund policies, refer to our Return & Refund Policy page.
- Return Eligibility: Returns are accepted for defective, damaged, or incorrect items within 7 days of delivery.
- Refund Processing: Refunds will be issued to the original payment method within 7-10 business days after approval.
- Exclusions: Custom orders, installed products, and used items are non-returnable.
Warranty & Product Care
- Warranty Coverage: Sheen Overseas provides warranties for specific products. Refer to our Warranty Policy for details.
- Customer Responsibilities: Proper installation and maintenance are required for the warranty to remain valid.
Intellectual Property Rights
- All content, including logos, images, text, and product designs, is the property of Sheen Overseas and protected under copyright and trademark laws.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
Limitation of Liability
- No Liability for Indirect Damages: Sheen Overseas is not liable for any indirect, incidental, or consequential damages, including lost profits or business interruptions.
- Third-Party Links: Our website may contain links to third-party sites. We do not endorse or control these sites and are not responsible for their content or policies.
Privacy Policy
- Your privacy is important to us. Refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
Governing Law & Dispute Resolution
- Jurisdiction: These Terms are governed by the laws of India, and any disputes will be settled in the courts of Morbi, Gujarat.
- Dispute Resolution: We encourage resolving disputes amicably. If a resolution is not reached, legal proceedings may be initiated in the appropriate jurisdiction.
Contact Us
For any questions or concerns, please contact us:
📩 Email: [Contact@sheenoverseas.com]
📞 Phone: [+91-9727371754]
📍 Address: Sheen Overseas, Morbi, Gujarat, India