Return & Refund Policy – Sheen Overseas
At Sheen Overseas, we value customer satisfaction and strive to deliver high-quality products that meet your expectations. If you are not completely satisfied with your purchase, our Return & Refund Policy ensures a smooth and hassle-free process for eligible returns and refunds. Please read the details below to understand our policy.
Eligibility for Returns
We accept returns under the following conditions:
✅ Damaged or Defective Products: If you receive a product with manufacturing defects, damages during transit, or incorrect specifications, you may request a return or replacement.
✅ Incorrect Product Delivered: If the product delivered is different from what was ordered, you are eligible for a return.
✅ Unopened & Unused Products: If you change your mind, you may return the product only if it is in its original packaging, unused, and undamaged (return eligibility depends on product type).
⏳ Return Window:
- Quartz Stone, Granite, Marble, Tiles, Sanitaryware, Quartz Sinks: Return within 7 days of delivery.
- Custom Orders & Made-to-Order Products: Non-returnable, except in case of defects or damage.
🚫 Products Not Eligible for Return:
- Products that have been installed, used, or altered.
- Items with visible damage caused by mishandling after delivery.
- Custom-made products or special orders that are tailored to customer specifications.
- Items returned without original packaging, invoice, or proof of purchase.
Return Process
If your product meets the return eligibility criteria, follow these steps:
📸 Step 1: Document the Issue
- Take clear photos/videos of the product showing the defect, damage, or incorrect item received.
- Keep the original invoice and packaging.
📩 Step 2: Contact Customer Support
- Email: [Contact@sheenoverseas.com]
- Phone: [+91-9727371754]
- Provide your order number, issue details, and images of the product.
📦 Step 3: Return Approval & Pickup
- Once the return is approved, we will schedule a pickup for the product at your location or guide you to return it to the nearest authorized dealer.
- Ensure the product is securely packed to avoid damage during return transit.
💰 Step 4: Refund or Replacement
- After the returned product is inspected and approved, we will issue a refund, store credit, or replacement based on your preference.
- Refunds are processed within 7-10 business days via the original payment method.
Refund Policy
💳 Refund Process:
- Original Payment Method: Refunds will be credited to the same account used for the purchase.
- Processing Time: Refunds typically take 7-10 business days after return approval.
- Partial Refunds: If a return is partially approved due to minor defects or missing items, a partial refund may be issued.
🚫 Non-Refundable Items:
- Custom-cut quartz stone, granite, marble, and made-to-order products.
- Shipping, handling, and installation charges.
- Products returned without proper authorization.
Exchange Policy
🔄 Replacement Requests:
- For defective or damaged products, we offer a free replacement instead of a refund.
- For incorrect products, we will exchange the item at no additional cost.
🔄 Exchange Window:
- 7 days from the date of delivery.
📦 Exchange Process:
- Follow the return request process and mention “Exchange Request” in your email.
Cancellations
📌 Before Shipping:
- Orders can be canceled within 24 hours of placing them for a full refund.
- Custom or bulk orders cannot be canceled once production has started.
📌 After Shipping:
- Once an order has been shipped, cancellations are not allowed. You can request a return after delivery (as per our return policy).
Need Assistance?
For any return, refund, or exchange queries, contact us:
📩 Email: [Contact@sheenoverseas.com]
📞 Call: [+91-9727371754]
📍 Visit: Your nearest Sheen Overseas showroom.