Sheen Policy – Sheen Overseas
At Sheen Overseas, we are committed to delivering high-quality products and exceptional customer service. Our Sheen Policy ensures transparency, trust, and customer satisfaction through clear guidelines on warranty, returns & refunds, and terms & conditions.
Warranty Policy
We stand by the quality of our products and offer warranties to ensure long-term reliability. Our warranty covers manufacturing defects and material quality under standard usage conditions.
🔹 Coverage Includes:
✅ Structural integrity of quartz stone, granite, and marble slabs.
✅ Glazing and finish quality for tiles and sanitaryware.
✅ Scratch and stain resistance for quartz sinks.🔸 Exclusions:
🚫 Damage due to improper installation or mishandling.
🚫 Normal wear and tear, discoloration, or exposure to harsh chemicals.
🚫 Outdoor use (for non-UV-resistant materials like quartz stone).📌 For more details, visit our Warranty Page.
Return & Refund Policy
We strive for 100% customer satisfaction. If you receive a damaged, defective, or incorrect product, we offer returns and refunds under specific conditions.
🔹 Return Eligibility:
✅ Defective or damaged items reported within 7 days of delivery.
✅ Unused and unopened products in their original packaging.
✅ Incorrect items received, subject to verification.
🔸 Non-Returnable Items:
🚫 Installed, used, or custom-made products.
🚫 Items returned without original proof of purchase.
🔄 Refund Processing: Refunds are issued within 7-10 business days after product inspection.
📌 For more details, visit our Return & Refund Policy.
Terms & Conditions
By using our website and purchasing from Sheen Overseas, you agree to our Terms & Conditions, which cover:
✅ Orders & Payments: Secure transactions and processing guidelines.
✅ Shipping & Delivery: Estimated timelines, logistics, and tracking.
✅ Intellectual Property: Protection of our brand, logos, and product designs.
✅ Limitation of Liability: Our legal disclaimers on product use.📌 For full terms, visit our Terms & Conditions Page.
Need Assistance?
For any inquiries related to warranty, returns, or terms, contact our support team:
📩 Email: [contact@sheenoverseas.com]
📞 Call: [+91-9727371754]
📍 Visit: Your nearest Sheen Overseas showroom.